5

Santos and crew at DS have taken care of me and some of my family members for years. I go back to them because they are honest, hard working, and provide services that other auto shops haven't even thought of yet. I believe this company, and all the people in it, live by the motto "It is about being better than you were yesterday." They take care of each other, the business, and you. If you show up I promise you will be taken care of with out all the usual concerns of trying a new mechanic. This crew is a level above the average mechanic. They are appropriately named experts. Try them out.

5

I went in to get my oil changed. I came in with a coupon that was good for a free conventional oil change. I can't remember exactly who was helping me out, but I'm pretty sure it was Moses. He was very polite throughout the whole service.First I called a few hours before my appointment and he was able to reschedule it an hour later for me, even tho I was calling last minute. When I got there, he got started right away on getting my information down and the car in back to get it changed.He came out half way through and showed me some recommendations for my car, but was very very clear that he wasn't trying to get me to buy anything and that he just wanted to bring them to my attention (things like needing new tires badly, which I did know, and an air filter needing to be changed). He even got the mechanic to take the filter out for me to see it and compare it to a new clean one. Even after I finally agreed to an air filter he mentioned again that he didn't want to talk me into something I didn't want. So I said if it wasn't necessary then don't do it and he said fine.It turned out that my car took a type of synthetic oil, but even though my coupon was for conventional oil he still didn't charge me, which I thought was super awesome! (Pep Boys was trying to get $75 out of me!) So I was really pleased by that and that sort of convinced me to consider coming back to them to get new tires (this was probably their plan ;) but hey, good service is good service).The reason this auto shop really deserves the 5 stars to me is that even though I got this service done on my car TOTALLY FREE OF CHARGE due to my coupon, they STILL had great customer service and didn't treat me like someone who was just there to use them.

5

D&S has been our go-to mechanics since 2010! They always give you straight answers and will explain everything over and over again. From routine maintenance to major engine repair, I would not trust ANYONE else with our vehicles and ALWAYS recommend them to friends and family that need car car maintenance and repair. Thank you to Santos, Maria, and Moises for all the personable service and loving commitment to your customers!

5

I am glad to have found experts to service my car other than the Honda of Visalia. D S Auto Experts are professionals and knowledgeable in customer service and auto repairs. My car needed many repairs I was unaware, but with the 40 point inspections I had a complete diagnose. The mechanics repair the many mechanical failures and with a warrantee on the parts. I am completely satisfy with their performance; for now on my car will be service every three months at D S Auto Experts.

5

Outstanding service. Staff were courteous and very helpful in providing transportation home. My car was ready quickly and when they said it would be. My car was even delivered back to me spotless in and out! Like new. I was very pleasantly surprised. I would highly recommend this shop for your car. I won't go anywhere else.

Thank you, Kim! We love to hear when our customers have great experiences!

- DS Auto Experts
5

I was looking for reputable auto service, something beyond the ordinary where a relationship could develop. Very pleased after my first visit for lube and oil service. It's refreshing to be greeted with a handshake, respect, professionalism, yet excitement. The work was performed in a timely manner, price is competitive, and the facility is outstanding. Clean and comfortable waiting room with beverages and snacks. The shop area looked clean and organized as well. All in all, I came away feeling that these folks do care if I return and wanted to create a positive experience. Above and beyond. Thank you!

5

These guys are amazing. I took my car down and told them I would be making a 1,200 mile drive in just over a week. They inspected my car head to toe and went through everything that needed to be replaced to make a safe journey (for free!). I spoke with Moises numerous times through out the day and they were able to work something out that for their schedule and my financial needs. They even provided a rental car free of charge. This has been the easiest and most stress free experience when dealing with necessary auto repairs. I highly recommend DS to anyone and everyone. They have some of the most wonderful customer service out there!

5

D & S saved my summer and ended my car nightmares!It's a long detailed story, the last 2 paragraphs are the most important.In December 2014, my alternator failed in my 2002 Subaru Outback. I had it towed and repaired in northern California (and bought a new battery), only to have more issues in March 2015, corrosion on my battery cables which was another tow and repair to the same shop. On May 31, 2015, I was 400 miles into a 500 miles moving trip. My alternator failed again and I was towed to a nearby shop that the tow truck driver just took me to, and my family picked me up since it was a Sunday night. Since my original repair was covered by a Napa Autocare warranty, the 2nd new alternator was covered, and I drove the remaining 100 miles to get home 2 days later.By July 11th, the 2nd new alternator was dead too! After doing some research, I decided to get the new repair at D&S, and this is where my story gets positive!After explaining the issues detail to their helpful staff, I felt good about them looking into the issue. The following day, I received a call that the wrong alternator was installed in my car! And it likely happened twice... They replaced it with the correct alternator, replaced a battery terminal, and inspected all of the systems affected by the original error. Since this was a 2nd warranty repair within the coverage period, Napa covered this repair for me. Finally my 7 month nightmare is over! I've been driving for 2 weeks now without an issue or a single dash warning light coming on. I am very satisfied with how thorough they were with the repair, as well as their prompt service. My car was filthy when I dropped it off, and had been washed and vacuumed when I picked it up. I am very happy with their work and I will return here for repairs and maintenance in the future, and I would recommend them to my friends! :)

5

They were honest and reliable! They do wonderful work above and beyond what was expected. The service was fast and friendly! We will be returning!

5

The very best!!!

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