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Having my vehicle just fail smog due to high emissions I was at a lost on what I would have to do next to pass smog in order to register and receive the tags. Not having the time nor knowledge to take on this latest task, I begin making calls and getting estimates. I called D'S Auto Experts in Visalia Calif., and Lord behold myvtroubles were over. Look you just have to here my story. Again I called and was ask if I could be called back the agent was with a customer. I was ca...lled back a a very reasonable time and ask how could I be helped? I explained and the agent at DSAutoExperts set me up with a program that would pay 500.00 on repairs. I followers the agents instructions and received the $500.00 voucher and took my car to DSAutoExperts who made the repairs in days time and I'm on my way to the big bad DMV with a smile. Thank You DSAutoExperts for all you've done.
This was the best customer service that we have ever had when dealing with cars. Moses and the staff were very professional and willing to do whatever it took to get the job done correctly and in a timely manner. They even arranged for my vehicle to be dropped off at my location due to the fact that I was unable to pick up my car from the shop. I will continue to use them in the future.
Well I don't think I can say enough. Their customer service is over the top. So I broke in Sequoia, on a 2000 mile trip one way. Got towed to their shop. Told them my issues and they went above to get me on the road again. By the way this was Friday morning, day after Thanksgiving. I would have been stuck till at least that Monday. They also washed my truck. Took the rental car back for me. Got me a little piece to fix my tailgate that quit working on the trip. Tires look great...lol...thanks guys. wish you were closer, you got my business for life.
We moved here from fresno two years ago. We hit a few garages and finally found DS Auto experts. My first contact was with Moses. Great guy! He had us in and out. We have been coming here ever since. I have never had to come back for a repeat. The problem is always fixed the first time. Santos remembers things about you and when you come back, it's like the conversation never ended. Great place, great people. We're sold on DS Auto experts! Merry Christmas!
It's been about a week since I've have my green truck worked on there at D & S, and so far my truck is working great. -The cost was below the quote -I was able to drop my vehicle off and Santos (owner) gave me a ride home with one of their complimentary Chauffeur vehicles. -My vehicle was ready at the time of quoted readiness. -Very Friendly-This company did a full vehicle inspection for me, which I didn't expect (awesome). It is an easy to read document. -When I picked my truck up, it was washed. Very awesome-You get what you pay for. And it's money well spent folks. I usually don't write reviews , but D & S deserve it. Thanks Moises, Richard, Santos, and your full mechanic team. Especially the mechanics who worked on my truck...I'm sure it was not a walk in the park lol
My recent service experience with the staff at D S Auto Experts left me feeling compelled to share my experience with other potential customers. The level of customer service that I received at D S Auto was unprecedented. I had been searching for a fair and trustworthy auto repair shop and I believe I have found exactly that at D S Auto. I will not hesitate to recommend D S Auto to any family and friends who are in need of an auto repair shop. It was not just the friendly staff that won over my loyalty, but also the exceptional communication that I received in dealing with my vehicles issues. After my vehicle was diagnosed, I was given a detailed report on my vehicles condition along with recommended repairs that I was able to access from my smart phone. With this information, I was able to make an informed decision on which mechanical issues that I felt most needed to be addressed. When communicating with the service manager Moises, I found him to be both patient and helpful in answering all of the various questions that I had regarding the scope of work as well as explaining the breakdown of the estimated repair costs. Another factor that is worth mentioning is the repair work is backed by a 36,000 mile / 36 month warranty. Along with the mechanical repairs to my vehicle, I also requested to have my car detailed for the first time. I was amazed at the condition of my 16 year old Honda when I picked it up from the shop. The re-conditioning and attention to detail inside and out on my vehicle was unbelievable and surpassed all my expectations. My car literally looked like it was brand new again and fresh off of the showroom floor. If I had to sum up my customer experience with D S Auto Experts with two words they would be: Complete Satisfaction! There is no doubt that the D S Auto team takes pride in their work.
I love DS Auto Experts in Visalia Ca. They are auto experts who take the time of fixing any vehicle. DS auto has passed smog. It has take 3 years but now i have DS Auto Experts in Visalia Ca to thank for all they do
Everyone at DS are great at what they do. The service, the communication, the time for repairs. All great. I had a horrible experience at a previous auto shop. I contacted DS, and they corrected everything that was done wrong and did it in one day compared to the 7+ days that the other shop took. Ending up costing me more money for rental and down time. I truly say as a referral ..... to use DS Auto. They will take care of you. Thanks to all that took care of the issues with my car, and handling everything professionally. Btw ..... I'm calling you again. I need an oil change. ��
The only place I take my car to get service. They're honest and tell you what your car needs at the moment and what can wait. Staff treat you like family! I would recommend it to anyone!
First and foremost, we would like to thank you for your trust and patronage in DS Auto Experts for the last 34 years. Over that time we have gone through many trying times with our beloved community. We had the citrus freeze in 1990. Then in 2001, our nation was shaken to its core with 9/11. Even in 2008, we saw a financial crisis. Here we are in 2020 still so in love with the community and battling Covid-19. Our ability to make it through these challenging times was only possible with the continued support and loyalty of our valued customers.
We are so grateful to have the opportunity to earn your trust and be apart of this community over the last 34 years. Thank you for choosing us to keep you and your family in a safe and dependable vehicle. We will continue to be here and serve you.
Looking forward to the next 34 years.
With sincere gratitude, Debra, Santos, and the entire team at DS Auto Experts