I went in to get my oil changed. I came in with a coupon that was good for a free conventional oil change. I can't remember exactly who was helping me out, but I'm pretty sure it was Moses. He was very polite throughout the whole service.First I called a few hours before my appointment and he was able to reschedule it an hour later for me, even tho I was calling last minute. When I got there, he got started right away on getting my information down and the car in back to get it changed.He came out half way through and showed me some recommendations for my car, but was very very clear that he wasn't trying to get me to buy anything and that he just wanted to bring them to my attention (things like needing new tires badly, which I did know, and an air filter needing to be changed). He even got the mechanic to take the filter out for me to see it and compare it to a new clean one. Even after I finally agreed to an air filter he mentioned again that he didn't want to talk me into something I didn't want. So I said if it wasn't necessary then don't do it and he said fine.It turned out that my car took a type of synthetic oil, but even though my coupon was for conventional oil he still didn't charge me, which I thought was super awesome! (Pep Boys was trying to get $75 out of me!) So I was really pleased by that and that sort of convinced me to consider coming back to them to get new tires (this was probably their plan ;) but hey, good service is good service).The reason this auto shop really deserves the 5 stars to me is that even though I got this service done on my car TOTALLY FREE OF CHARGE due to my coupon, they STILL had great customer service and didn't treat me like someone who was just there to use them.