5

Great work, always the best

5

I love bringing my car here for service. Always friendly and always ready to help with whatever I need. I highly recommend DS Auto

5

Went in for a standard oil change and smog, yet Moises still managed to provide above and beyond service AGAIN! Truly no better place to take your car. Always courteous, honest, and helpful.

5

Went in for a standard oil change and smog, yet Moises still managed to provide above and beyond service AGAIN! Truly no better place to take your car. Always courteous, honest, and helpful.

5

Very professional and great fast service. I’ve been bringing my vehicles here to get the smog check done for years and the great service has been consistent. I’ve always done a “walk in“ and have been helped right away. Again, it’s a great place!

5

The staff are great and make you feel welcomed and keep informed on the progress of your vehicle. Communicating by email is great and notations as to the needs and status on the vehicle is great. A very happy customer!!!!

5

Took my 2011 Jeep Wrangler Sahara Unlimited in on a Monday morning without an appointment due to an electrical issue. Within 30 minutes the issue was diagnosed, explained, and a remedy proposed. An hour later this completely satisfied customer was on the road again. Hats off to Moises and the DS Auto Experts staff.

5

Awesome customer service!

5

My check engine light on my Prius came on while visiting Sequoia National Park and I had to get home (3 hours away) that evening. Moises had me come in (after the Toyota dealer never even answered my call) and did a computer check, explained to me the issue and assured me I would get home safely where I could take it in. I wish I could have given Moises my business! It's hard to find a trustworthy mechanic and I would use them if I lived there. Thank you for all your help and genuine concern Moises and Richard!

Kati, Thank you for taking the time to share your experience with Moises and Richard. It can be extremely stressful experiencing car problems when your away from home. I'm glad that you called us and we were able to give you the confidence you needed to get home in your 2008 Toyota Prius. Please feel to stop by and say hi whenever your in our area.

- DS Auto Experts
2

Cleanest shop I have ever seen and explain everything well. The problem is the labor cost. Its posted on the wall and is a reasonable rate, but not shown on the invoice per item installed. I know you get what you pay for, but people need to see the labor on the invoice. The excuse is its just their billing system. Shame on them for not breaking it down for costumers. Just ask yourself why would a business do that? $43 to change one back up light , should have been $25 at the most. Two sub-frame bolts missing and replaced $185, should have been $50 max. Their mechanics must make $200 per hour and not the posted rate. Drove 30 min from out of town and feel like I wanted to vomit. Don't get me wrong you need your car fixed right, but getting a good mechanic doesn't mean you have to inflate the labor costs. They know they are wrong in not showing labor costs per item to the customer on the invoice...that is the scam here, not the quality of work . When the repair job is finished, the shop should give you an invoice, which must include the following: The shop's name, address, and automotive repair dealer (ARD) registration number, which they do. All work performed, including any work done under warranty at no charge, which they did. An itemized list of all parts replaced, indicating any parts that are used, reconditioned, or rebuilt, which they did. Labor cost, which they did as a total, but not per repair done. The only other explanation is that the overhead for those non-mechanics and their facilities must be outrageous or maybe because I am from out of town. P.S. I wished i knew the name of the repair shop where Armando Garza went .

I am sorry that you felt the way that you did after the service. But as you have eloquently detailed in your review everything under the sun has a cost. Sometimes we don't even get what we pay for. It is our goal to always do the best job possible in the most cost effective manner. Today's vehicles in many ways are more tedious to repair than those of years past. Which in turn cost more today than years ago. Thank you for your kind words in acknowledging the cleanness and professionalism of our repair facility despite your overall experience. Santos Prado

- DS Auto Experts
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