Awesome service! I got there at 4pm on a Friday when most mechanics might move me to the next day. I had come in with what I thought was an alignment problem, and it was very quickly diagnosed as a bubble in my tire. When I mentioned that I was going to drive back to the Bay Area, Moises sprung into action and suggested that I should change the tire. So he called his contacts, found a reasonable tire, and fixed it, all in the name of my safety (and it was very inexpensive.). I also want to say that I am so impressed by the technology and business processes of this Auto business- I got my car report into my email and phone while I was there, and was able to get them to help troubleshoot the wiper blades that needed replacement. They even went over and above duty to buy new wiper blades for me, collect them from wherever, and put them on, at no service charge. Bear in mind it is now 5pm on a Friday night, and they were still so nice to me and offering me all kinds of drinks from their fridge. They also gave me discount coupons for my next return, as well as one for the person who referred me. I will certainly return for my next service needs!
San, I'm glad that Ann referred you to us. I know how difficult it can be when your out of town to trust a repair shop to do the right thing. It sounds like things couldn't have went any better considering the circumstances. Thank you for allowing us the opportunity to earn your trust. Please stop by when your in the area just to say Hi. Santos
- DS Auto Experts