Visalia Auto Repair

Previously had rated it 5 stars because they said they would reduce the estimate if I were to give them a good rating on Google (which they did, but was still kinda shady - if your service was good, you wouldn't need to do that!). However, these guys are waaaaaay over-priced for what they offer. I went in for a simple thermostat change on my car and they recommended a few things like complete radiator flush, oil change, air filter change, and battery terminal cleanup. Even with the reduced price, it still ended up being $864 ($122 just for diagnostics!). Got it fixed on Friday and worked fine up until Sunday night, when it wouldn't even start! (Btw I NEVER had a problem with the car's power, startup, etc since I bought the car). They said that I needed to change the battery (even though when I bought the car a year ago with a new battery). I will replace the battery just in case, but definitely not here. The only reason why I paid such a high price was because I thought I would have zero problems afterwards for a long time, but I was wrong. And although it may be the battery, I'm still suspicious since I never had any power problems since owning the vehicle. DON'T take your car here unless you are rich and have money to blow. There are far cheaper auto shops in town that still do a good job without charging you an arm and a leg. A A complete and utter ripoff for the services offered. Avoid at all costs! And btw, most of these high reviews (which is why I came here in the first place) were most likely bought by these guys from their customers in exchange for a reduced price! Note, if your service is excellent, you wouldn't need to do that in the first place! D & S Auto Experts......Experts my @$$!

Took my 02 expedition here recently and unfortunately didn't have a good experience like I expected to. Vincent had great customer service and was the best part of my experience here, and I thank him. But anyway long story short I had taken my car to 2 other shops this was the third and last one I took it too. I had been having issues with erratic rough idle, and noone seemed to be able to fix the issue these guys swore they would be able too. I dished out nearly 1300 dollars and they replaced a belt and tensioner since I needed it and was there, and they determined I needed a throttle body and induction system clean out due to being clogged with debris and that I needed new spark plugs as well and that all this would fix my problem with a idle relearn procedure. I agreed since they seemed to know what they were doing, and I have a fairly good mechanical background and seems reasonable it could cause my issues. Got my car back the next day cleaned inside and out which I am thankful for last drive was out of town with kids and inside and outside were filthy. Car idled ok for a day then had same issue next morning. When I popped my hood I noticed my engine cover was missing. I know it was there because I had changed my IAC valve the day before and me amd my dad made sure to install it before I went home. i called Ds a few days later to tell them the car wasn't fixed and still had the same issue, and asked politely if they could look for the engine cover assuming maybe they were busy and forgot to install it. Moses said he would call about the cover, and to wait a week for the car to relearn the idle. A week went by and nothing so I pulled my ignition coils and most of them were filthy and cracked which can cause my issue not to getting the proper spark. They did replace the plugs though which I know it needed from the boots. I replaced the boots and springs lubed them and reinstalled and did a pcm reset procedure and the car is running like new. Bottom line they had to pull these to access the plugs they should of seen the bad condition and asked to replace them at the same time as the plugs and didn't. They did about 60% of the job charged me a arm and a leg and left me the rest of the work and told me it was fixed. Moses told me when I called him a few days ago about the engine cover that when they received my vehicle it was never on the car. I am guessing it was lost or kept as a spare for another vehicle , and they are denying it. Sad thing is I am a Christian, and they appear to be Christian run with Bibles in there office, Christian music on, and the Christian dove symbol on there business cards. Not a good way to portray yourselves if you are not going to be a honest company. Going to have to pay 35-45 to get a new cover off ebay, try to find the right bolts at osh, and not getting back my 1300 which I could of still had since I could of done all they did on my own as well, and would of fixed the car on my own. 1 star and not recommending anyone, or returning here again.

The only place I take my car to get service. They're honest and tell you what your car needs at the moment and what can wait. Staff treat you like family! I would recommend it to anyone!

Thank you DS! Customer service was excellent! Highly recommended

Worked with my work schedule and they are very friendly helpful

These guys were great! When my wife’s car broke down they worked us in and were able to find the problem, got my wife back on the road the same day. Thanks!

The staff, services & quality of work is amazing here! this place is the best.

I LOVED MY EXPERIENCE . THE GENTLEMEN HERE ARE AWESOME AND DO THEIR BEST TO HELP YOU OUT. FAST FRIENDLY SERVICE.

Outstanding customer service. Reception was friendly and knowledgeable. Open communication was spot on . Technicians were too notch. All around a superb experience.

Deserves all five stars!!! Vincent made all my experiences here easy you can tell he knows his job an likes doing it. The business is professionally run an you can tell they take pride in it from the front desk to the shop area. We have been taking all 4 vehicles here for years an never had a bad experience.