Took my 02 expedition here recently and unfortunately didn't have a good experience like I expected to. Vincent had great customer service and was the best part of my experience here, and I thank him. But anyway long story short I had taken my car to 2 other shops this was the third and last one I took it too. I had been having issues with erratic rough idle, and noone seemed to be able to fix the issue these guys swore they would be able too. I dished out nearly 1300 dollars and they replaced a belt and tensioner since I needed it and was there, and they determined I needed a throttle body and induction system clean out due to being clogged with debris and that I needed new spark plugs as well and that all this would fix my problem with a idle relearn procedure. I agreed since they seemed to know what they were doing, and I have a fairly good mechanical background and seems reasonable it could cause my issues. Got my car back the next day cleaned inside and out which I am thankful for last drive was out of town with kids and inside and outside were filthy. Car idled ok for a day then had same issue next morning. When I popped my hood I noticed my engine cover was missing. I know it was there because I had changed my IAC valve the day before and me amd my dad made sure to install it before I went home. i called Ds a few days later to tell them the car wasn't fixed and still had the same issue, and asked politely if they could look for the engine cover assuming maybe they were busy and forgot to install it. Moses said he would call about the cover, and to wait a week for the car to relearn the idle. A week went by and nothing so I pulled my ignition coils and most of them were filthy and cracked which can cause my issue not to getting the proper spark. They did replace the plugs though which I know it needed from the boots. I replaced the boots and springs lubed them and reinstalled and did a pcm reset procedure and the car is running like new. Bottom line they had to pull these to access the plugs they should of seen the bad condition and asked to replace them at the same time as the plugs and didn't. They did about 60% of the job charged me a arm and a leg and left me the rest of the work and told me it was fixed. Moses told me when I called him a few days ago about the engine cover that when they received my vehicle it was never on the car. I am guessing it was lost or kept as a spare for another vehicle , and they are denying it. Sad thing is I am a Christian, and they appear to be Christian run with Bibles in there office, Christian music on, and the Christian dove symbol on there business cards. Not a good way to portray yourselves if you are not going to be a honest company. Going to have to pay 35-45 to get a new cover off ebay, try to find the right bolts at osh, and not getting back my 1300 which I could of still had since I could of done all they did on my own as well, and would of fixed the car on my own. 1 star and not recommending anyone, or returning here again.
Hello John, Sorry to hear of the experience you had with the service on your vehicle. It is always our goal to satisfy our customers needs . I will be contacting you soon. Thank you, Santos Prado (Owner) Update- 11/10/16 Thank you John for taking my call so that we could have your Expedition back in order to further inspect your concerns. We look forward to seeing you soon so that we can give you the five star experience that you expected. Thank you, Santos
- DS Auto Experts