Visalia Auto Repair

D & S saved my summer and ended my car nightmares!It's a long detailed story, the last 2 paragraphs are the most important.In December 2014, my alternator failed in my 2002 Subaru Outback. I had it towed and repaired in northern California (and bought a new battery), only to have more issues in March 2015, corrosion on my battery cables which was another tow and repair to the same shop. On May 31, 2015, I was 400 miles into a 500 miles moving trip. My alternator failed again and I was towed to a nearby shop that the tow truck driver just took me to, and my family picked me up since it was a Sunday night. Since my original repair was covered by a Napa Autocare warranty, the 2nd new alternator was covered, and I drove the remaining 100 miles to get home 2 days later.By July 11th, the 2nd new alternator was dead too! After doing some research, I decided to get the new repair at D&S, and this is where my story gets positive!After explaining the issues detail to their helpful staff, I felt good about them looking into the issue. The following day, I received a call that the wrong alternator was installed in my car! And it likely happened twice... They replaced it with the correct alternator, replaced a battery terminal, and inspected all of the systems affected by the original error. Since this was a 2nd warranty repair within the coverage period, Napa covered this repair for me. Finally my 7 month nightmare is over! I've been driving for 2 weeks now without an issue or a single dash warning light coming on. I am very satisfied with how thorough they were with the repair, as well as their prompt service. My car was filthy when I dropped it off, and had been washed and vacuumed when I picked it up. I am very happy with their work and I will return here for repairs and maintenance in the future, and I would recommend them to my friends! :)

They were honest and reliable! They do wonderful work above and beyond what was expected. The service was fast and friendly! We will be returning!

The very best!!!

they are great, while on holiday, we were lucky enough to be taken to DeSauto auto, they area kind and efficient, being very generous, allowing us to plug in for water, electric and their internet while semi stranded with a broken motor home. Santos and his crew worked very hard to speed us on our way, Santos driving 100 miles to get parts to fix our problem. They are great, professional and best of all, kind to travelers, Bella, Giulio and I thank you, the rest of our trip was great, to the mountains, beaches and finally home to the desert, all thanks to Santos [email protected]

Love DS Auto!! The staff is awesome and they all do such work. They've been working on our personal cars and business cars and do exceptional work!

Love DS Auto!! The staff is awesome and they all do such work. They've been working on our personal cars and business cars and do exceptional work!

Santos & his staff are the best!

Customer service was friendly, but condescending. Charged WAY TOO MUCH. The work done was satisfactory, if expensive, but the inspection fees were outrageous. Will not be returning, would not recommend.

My husband and I have been servicing our cars here for over 5 years and would not go anywhere else. The quality of their work is none like we've ever experienced before. We take our cars in at the recommended times for routine maintenance and have never ever had a problem with any of them. We've even got my mother in law coming here from Porterville now. She tried other places closer to home but says she will not go anywhere else anymore either. The owner and all the staff at D&S have always, always taken care of us, been super helpful, friendly, and accommodating which is why I give them 5 stars. Thank you D&S!!

I had to use DNS auto experts last fall when transmission in my 2009 Ford escape burnt out. The owner, Santos Prado, gave me excellent service in trying to resolve my issue. I owned an extended warranty with third-party and Mr. Prado worked with me and made many phone calls to Ford and my third-party extended warranty holder and helped me get my car fixed. He made no money off of me but treated me as his highest paying customer. As a stranger to Visalia I really appreciated the professional manner in which Mr. Prado and his staff treated me. His shop was immaculate and all the employees showed pride in their work & utmost respect for their customers.