Visalia Auto Repair

Thank You very much DS Auto Experts, your team got my vehicle fixed and running with in two days after it being towed in. Service Advisor Moises is the best, has really good communication and kept me updated with my vehicle. I highly reccomend DS Auto Experts to any one who needs to get their vehicle serviced. Thank you all very much.

Great service. So far, all services/repairs have been completed within a decent timeframe.

I went to have my brakes and routers replaced. From the moment I got them replaced there were issues. They screeched so loud and was shaking everytime I brake. Sound only got worse. (I have an SUV that isn't super fast or full of power fyi) I thought it was off balance. I took it into another shop. They said hey those breaks you have are bad and scratching the routers. We took it back to DS. They took a look a look and made some excuse how there's nothing wrong. We took it again. Same thing. Until I had to take it again...but life happened and here I am in April. Take it in they take all day btw and have me pay for labor again. Replace the routers and brakes but are trying to say someone is driving it down hill and like a race car downhill and saying things...really come on now. That's just ridiculous. You can clearly tell it's a family car even with a dog gate. As many times as we took it back it had clearly been a real issue. It could easily be a defective part but to blame us and us have to pay again....that was just wrong.

The assumptions they make about clients and what they say to them. Accountability for something going wrong. Making clients over pay for their mistake or a parts defect. this isn't great customer service or the way I would want anyone to be treated.

I went to another mechanic who told me I needed a new engine. I contacted DS Auto experts to get a second opinion. They put in the effort to diagnose the problem and were able to successfully diagnose the issue, fix it, and save me from buying a whole new engine. The customer service and information they provide is comprehensive and easy to understand. At no point did I feel like they were pressuring me to buy things I did not need. While their services might be a little more expensive, the expertise and peace of mind are worth it. You really do get what you pay for here. I will definitely be coming back for any few future issues I have with my vehicle.

Super friendly and quick.

I want to thank you and your team for taking care of my car this week! Your team is polite, friendly, and kind. Out of the many shops I spoke to yours was the only one where I didn't feel like I was being pressured or tricked into services. You guys really care and it shows!

Moises and his team were excellent. Would highly recommend. Peter