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Had a great customer service! Employee Moises attended me right away and was very helpful and clear when helping me. Had a great experience everything was done in a timely manner they make you part of the progress.
WHY 5 STARS??? Traveling with family is never easy...soService - simply the best on so many levels!Alternator on 2011 Honda was done. I made it out of Sequoia and down to DS. So glad I went to this shop out of the many choices available. Problem diagnosed quickly and fee waived for diagnostics. Car washed and detailed after an extensive review of operating systems and a detailed report was provided by email while at lunch. They gave me and my family a ride to lunch, picked us up after lunch, and then went about finding how they can offer discounts based on my credentials? They asked if I had AAA, former military, educator... as that would be a discount. They discounted their profit to keep it affordable for me. They found a new OEM alternator and had it installed, all fluids topped off, air pressure adjusted, new belt, put new battery in proper position and locked it in, and then DID NOT try to sell me a bunch of unnecessary items to retrieve that profit. They did give me a detailed list of things will need attention as time passes. I am using that list to complete all the things they found! I recall Christian music playing in the background in their office. We were even offered free bottled water and gatorade (it was really hot). This is a good group of people who work hard at the dynamic of happy people are so much easier to work with and ultimately satisfy. I left very satisfied and was back on top of the mountain by 5 that same day.Well, we got to see the sunset behind the giant sequoias like we planned. Moises even showed us a snappy little shortcut that took us into the park where there was NO WAITING at the pay gate. NO WAITING!!! That was SLICK!!!I was so impressed we drove all the way back with donuts and each of us thanked all of them individually! They earned it!Why 5 stars? Well, as a result of the breakdown and repair, my vacation was enhanced instead of ruined!!!Thanks guys and I washed the dirt off the tires Moises!!!!
The service is outstanding! They are honest and willing to help in any way possible. Thanks!
DS AUTO EXPERTS. WOW THESE PEOPLE GO ABOVE AND BEYOND. THEY REALLY DO TAKE CARE OF YOU AND UNDERSTANDS YOUR CONCERNS AND NOT ONLY THAT THEY TREAT YOU LIKE FAMILY. I WAS THERE FOR THIS FORTH OF JULY WEEKEND WITH MY FAMILY ON A CAMPING TRIP WHEN MY VAN CAUGHT ON FIRE.THE TOW TRUCK PEOPLE TOWED ME OVER HERE TO DS AUTO EXPERTS AND THEY TOOK CARE OF THE REST. IF I CAN FIVE STARS IS NOT ENOUGH NOR WORTH IT. I WOULD HAVE GIVING YOU TEN OUTTA TEN STARS.AND THE TWO MALE CONSULTANTS THAT WORKS UP FRONT REALLY TAKE CARE OF YOU. ESPECIALLY MR. MOISES WENT ABOVE AND BEYOND HIS JOB DUTYS TO TAKE CARES OF MY FAMILY AND I. I CAN"T THANK YOU ENOUGH SIR. MAY GOD ALWAYS BLESS YOU AND YOUR PARTNER OVER THERE AND THE COMPANY YOU ALL WORK FOR. AND I CAN"T FORGET ABOUT THE GUYS IN THE BACK THAT TAKES CARE OF ALL THE VEHICLES MUCH KUDOS TO YOU TOO.
I have had D & S service and maintain my vehicles for the past 5 years and I have had the best experience I have ever had with them. Moises is always ready to help and keeps me informed at all times. Vincent is a keeper too. They are always polite and are up to date on all aspects of what is needed to properly service and maintain my vehicles. THEY ARE THE BEST !!!!SKIP PLUMMER
Went in to get my oil changed and it was great service. Got my car done within the time they gave me, and they did more work than asked for. They also inspected the car to see what else was wrong with it and gave a checklist with sections going from green, yellow, then red. I would recommend this place. I'll update this post if I find anything wrong.
Headed home from Shaver Lake had a double blow out on my RV. Called AAA and they put me in touch with Vince at DS. I couldn't have asked for better service! Vince arranged a flat bed tow off Highway 99 to their shop. They were able to replace my tires and get us back on our journey home. They took such good care of us, loaned us a car so we could go get a meal while we waited. Kept the shop open late just to make sure we were taken care of and back on the road. They bent over backwards for us! Thank you!!!!!
Pure awesomeness! Very courteous and polite staff! Outstanding service, very professional, EXCELLENT work!! My car was in total nightmare condition, Vincent definitely went the extra mile to make sure everything was painless for me and made sure I fully understood what need to be done and why it was important. Thank you so much, you guys are total Rock Stars!! Thank you!!
We received a flyer in the mail, just moved so it was addressed to the old customer or current resident. We were having problems with our 1994 Toyota 4 Runner, engine light on, leaking water and oil, plus running rough. We decided to try DS Auto Experts and it was an excellent decision! First thing I noticed - very clean auto stalls (work area), customer service excellent - Moises D., very personable and professional, when work was being done on the vehicle, we were brought in and shown the problems and what needed to be done to remedy the problem. DS also worked with us to prioritize the work to be done. DS also made us their priority. The vehicle runs great, a couple of days later, we took the vehicle back to have it smogged and it passed. We are very pleased how we were treated and the work that was done.
My wife and I were traveling to a business conference in Sonora from San Bernardino last week when her Check Engine light came on. Car was running poorly and we pulled off at another shop down the freeway. We were told a new transmission might be in order. $4K?! Yikes! We limped it to D & S and Moises and the crew were helpful, professional and within an hour had a proper and correct diagnosis. We needed to leave the vehicle and D & S even helped us get a rental car for a day. We got where we needed to go and picked up our car the next day. It was done on time, no excuses, no surprises. Turned out we needed two sensors and the cost was very reasonable. Clean shop. Professional employees. I wish I lived closer as I'd happily take any of my vehicles there again and again. Thanks guys, thank you very much, Karl White, Crestline, CA
First and foremost, we would like to thank you for your trust and patronage in DS Auto Experts for the last 34 years. Over that time we have gone through many trying times with our beloved community. We had the citrus freeze in 1990. Then in 2001, our nation was shaken to its core with 9/11. Even in 2008, we saw a financial crisis. Here we are in 2020 still so in love with the community and battling Covid-19. Our ability to make it through these challenging times was only possible with the continued support and loyalty of our valued customers.
We are so grateful to have the opportunity to earn your trust and be apart of this community over the last 34 years. Thank you for choosing us to keep you and your family in a safe and dependable vehicle. We will continue to be here and serve you.
Looking forward to the next 34 years.
With sincere gratitude, Debra, Santos, and the entire team at DS Auto Experts