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While visiting the National Parks we had the alternator go out on our car. The staff at DS Auto got me on first thing in the morning and were able to get us back on the road. Service was outstanding with personnel constantly making sure we were being taken care of and kept us informed through the whole process. Wonderful business wish we lived in the area because I would have them take care of all my auto needs. Keep up the good work and wonderful customer service .
My car broke down while on a camping trip. From the moment the tow truck arrived, I experienced professional, friendly service. They quickly identified the problem, and had me on my my way back to the mountains. Thanks for a great job!
whoever don't give these guys 5 stars must be using illegal drugs. These have got to be the most friendly and knowledgeable people out there. Ive done my research and been to a lot of shops around to see whats out there. All these mechanics want to do is find things you don't need or sale you something else. Not this place. They are honest, simple and from my experience, best price. I took my car in for a A/C repair in the awful California heat and later that day it was fixed. (at 1/3 the price of the other guys).... on the way home, my wife had to turn it off because she was freezing. I look forward to my cars breaking things or regular maintenance because I get to stop by the shop and say hi.. :)
Santos and crew at DS have taken care of me and some of my family members for years. I go back to them because they are honest, hard working, and provide services that other auto shops haven't even thought of yet. I believe this company, and all the people in it, live by the motto "It is about being better than you were yesterday." They take care of each other, the business, and you. If you show up I promise you will be taken care of with out all the usual concerns of trying a new mechanic. This crew is a level above the average mechanic. They are appropriately named experts. Try them out.
I went in to get my oil changed. I came in with a coupon that was good for a free conventional oil change. I can't remember exactly who was helping me out, but I'm pretty sure it was Moses. He was very polite throughout the whole service.First I called a few hours before my appointment and he was able to reschedule it an hour later for me, even tho I was calling last minute. When I got there, he got started right away on getting my information down and the car in back to get it changed.He came out half way through and showed me some recommendations for my car, but was very very clear that he wasn't trying to get me to buy anything and that he just wanted to bring them to my attention (things like needing new tires badly, which I did know, and an air filter needing to be changed). He even got the mechanic to take the filter out for me to see it and compare it to a new clean one. Even after I finally agreed to an air filter he mentioned again that he didn't want to talk me into something I didn't want. So I said if it wasn't necessary then don't do it and he said fine.It turned out that my car took a type of synthetic oil, but even though my coupon was for conventional oil he still didn't charge me, which I thought was super awesome! (Pep Boys was trying to get $75 out of me!) So I was really pleased by that and that sort of convinced me to consider coming back to them to get new tires (this was probably their plan ;) but hey, good service is good service).The reason this auto shop really deserves the 5 stars to me is that even though I got this service done on my car TOTALLY FREE OF CHARGE due to my coupon, they STILL had great customer service and didn't treat me like someone who was just there to use them.
D&S has been our go-to mechanics since 2010! They always give you straight answers and will explain everything over and over again. From routine maintenance to major engine repair, I would not trust ANYONE else with our vehicles and ALWAYS recommend them to friends and family that need car car maintenance and repair. Thank you to Santos, Maria, and Moises for all the personable service and loving commitment to your customers!
I am glad to have found experts to service my car other than the Honda of Visalia. D S Auto Experts are professionals and knowledgeable in customer service and auto repairs. My car needed many repairs I was unaware, but with the 40 point inspections I had a complete diagnose. The mechanics repair the many mechanical failures and with a warrantee on the parts. I am completely satisfy with their performance; for now on my car will be service every three months at D S Auto Experts.
Outstanding service. Staff were courteous and very helpful in providing transportation home. My car was ready quickly and when they said it would be. My car was even delivered back to me spotless in and out! Like new. I was very pleasantly surprised. I would highly recommend this shop for your car. I won't go anywhere else.
Thank you, Kim! We love to hear when our customers have great experiences!
I was looking for reputable auto service, something beyond the ordinary where a relationship could develop. Very pleased after my first visit for lube and oil service. It's refreshing to be greeted with a handshake, respect, professionalism, yet excitement. The work was performed in a timely manner, price is competitive, and the facility is outstanding. Clean and comfortable waiting room with beverages and snacks. The shop area looked clean and organized as well. All in all, I came away feeling that these folks do care if I return and wanted to create a positive experience. Above and beyond. Thank you!
These guys are amazing. I took my car down and told them I would be making a 1,200 mile drive in just over a week. They inspected my car head to toe and went through everything that needed to be replaced to make a safe journey (for free!). I spoke with Moises numerous times through out the day and they were able to work something out that for their schedule and my financial needs. They even provided a rental car free of charge. This has been the easiest and most stress free experience when dealing with necessary auto repairs. I highly recommend DS to anyone and everyone. They have some of the most wonderful customer service out there!
First and foremost, we would like to thank you for your trust and patronage in DS Auto Experts for the last 34 years. Over that time we have gone through many trying times with our beloved community. We had the citrus freeze in 1990. Then in 2001, our nation was shaken to its core with 9/11. Even in 2008, we saw a financial crisis. Here we are in 2020 still so in love with the community and battling Covid-19. Our ability to make it through these challenging times was only possible with the continued support and loyalty of our valued customers.
We are so grateful to have the opportunity to earn your trust and be apart of this community over the last 34 years. Thank you for choosing us to keep you and your family in a safe and dependable vehicle. We will continue to be here and serve you.
Looking forward to the next 34 years.
With sincere gratitude, Debra, Santos, and the entire team at DS Auto Experts